Front of House Supervisor Melbourne (AU)

LGT is the largest Private Banking and Asset Management group in the world to be owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, we have years of experience in the management of sizeable sums of assets.

Your Responsibilities

Client Kitchen and Serving

• Maintain and update inventory for food and kitchen supplies, ensuring everything is fully stocked for the following day
• Maintain first aid supplies for First Aid Kit
• Ordering of catering from external suppliers
• Oversee and provide food and beverage service including:
• General waiting duties
• Responsible Service of Alcohol
• Maintaining supply and ordering
• Assist with preparing and presenting food, including silver service where required
• Follow safe food handling procedures
• Maintain clean and tidy dining / kitchen areas
• Complete all required food safety training to meet company compliance standards
• Provide feedback on health, safety and security
• Report all incidents immediately and identify and report all hazards
• Adhere to and maintain Food Handling standards at all times.

Reception

• Along with the receptionist, provide the first point of contact for all guests at the Sydney office, representing self and the company positively when communicating with clients.
• Greet vendors, clients, job applicants, and all other visitors providing exceptional customer service.
• Ascertain identity of guests while operating with a high level of sensitivity and discretion
• Track client appointments, greeting clients and visitors and notifying the appropriate employee of guest upon arrival in a timely fashion.
• Ensure guests feel welcome and comfortable in the reception area and meeting rooms.
• Daily setup of the reception area, ensure magazines & newspapers are displayed on coffee table.
• Assist in the planning and preparation of meetings, conferences and audio/visual conference calls to ensure smooth daily operations and ensuring no double bookings
• Help the receptionist with managing the meeting rooms, including scheduling, setup and cleaning of rooms, and occupancy awareness
• Provide back up when required for any incoming calls on main switch number and direct them to the appropriate person; take messages as required.

Staff Kitchen

• Maintain and update inventory for kitchen supplies, ensuring everything is fully stocked for the following day
• Maintain first aid supplies for First Aid Kit (staff kitchen and advisory)
• Empty coffee pod recycle bins, when external recycle bill full book for pick up

Administrative Support

• Provide administrative support to Head of Facilities including liaising with office suppliers and providers to replenish stock.
• Provide back up to the receptionist when required to oversee the mail, including, administration and delivery of post, courier and scheduled deliveries, internal mail and updating tracking registry.
• Maintain an adequate inventory of Front & Back of House kitchen supplies and make orders as necessary
• Daily restack photocopies with paper and ensure staplers next to printers are restocked
• Recycle toner cartridges, take used cartridges for recycle
• Inhouse events
• Manage all inhouse events bookings with the assistance of Event Manager
• Booking of external suppliers ie. Catering, AV, chair, glassware, Wilson parking, wait staff etc
• Booking of Chifley Tenant Service Requests; after hours AC, lift gongs, cleaners to refresh bathrooms
• Preparation and printing of event marketing materials; name place cards, guest name tags, menu, presentations
• Review supplier invoices, review charges to confirm they are correct, advise charge out details ie. Cost centre or IA code,
• Manage beverage consumption report
• Prepare event debrief report
• Manage inhouse events report on SharePoint

Facilities

• Maintain office facilities – lodge Tenant Service Requests for lights, AC, secure bins and events etc
• Lead the building evacuation drill process
• Maintain catering and staff kitchen equipment – coffee machines
• Manage desk moves with the support of maintenance for heavy lifting and IT staff for desk equipment
• Provide ad hoc facilities support to Head of Facilities

About You

• A minimum of 5 years’ experience in a similar role
• Exceptional customer service and communication skills