Operations Manager Client Lifecycle Management 80-100% (f/m/d) Bendern (LI) • Adliswil (CH)

LGT Private Banking is a leading international private bank and independent family-owned business. Our thinking is long-term, and we strive to innovate. In recent years, we have grown strongly - in Europe and in Asia. To ensure we remain successful, one factor is crucial: digitalization. It is a key strategic priority in the coming years. We want to combine the best of the analog and digital worlds, in interdisciplinary and agile teams. Our goal: to create a truly personal customer experience thanks to state-of-the-art services.

Join us at LGT Financial Services AG, where you will play a pivotal role in our mission to deliver outstanding financial services. As part of the professionalization of the operational management of our Client Lifecycle Management product, we are looking for a motivated Operations Manager. The product is responsible for the implementation and operation of all client lifecycle processes using a Business Process Management System. In collaboration with the product owners, you will help to further improve the operational processes and provide top-notch service to our internal customers.

What are your tasks?

• Management and continuous improvement of the support process and the operational management of our Client Lifecycle product.
• Planning management and daily support of the support team.
• Cross-product coordination of issues, troubleshooting, and knowledge sharing.
• Definition, visualization, and reporting of operational KPIs and SLAs.
• Coordination of urgent support cases.
• Monitoring of incidents and problems, including coordination of measures for resolution and stabilization.

Your Profile

• Completed studies in Business Informatics or a comparable qualification.
• Several years of experience as an Operations Manager or in a comparable position.
• Strong problem-solving skills and experience in technical support.
• Knowledge of Avaloq and BPMS (e.g., Appway) is desirable.
• Team player and communicative, resilient personality with initiative, implementation strength, and high social competence.
• Systematic, structured, and independent working style.
• Good German and English skills, both written and spoken.